The Beauty Click is here to make the beauty and hair bookings process easier for both the customer and the hair/beauty professional providing the treatment.
The Beauty Click’s main function is a directory style service, listing both hair and beauty professionals located around the UK, signed up to our service as Beauty click members, that you can book appointments with via our site.
We also provide accredited beauty/hair training courses.
Benefits as a customer:
- Easy access to local beauty/hair services
- Treatments and prices to suit all – all of our members list their own services and prices.
- No hassle online booking
- Book an appointment at a time and a place that suits you. We have both mobile and static based members.
Benefits as a member:
- A bookings platform allowing customers to book an appointment with you only when you are available.
- No hassle – bookings made online and will automatically block out the time slot in your schedule, saving you time.
- Limit no shows – choose to take a deposit from every customer
- Confirmation emails and texts sent to customers and yourself when a booking is made.
- Fill your diary gaps, gain additional customers by being discovered on our search function.
- Discounted accredited training courses.
Are BC members employed by the Beauty Click?
No, all of our members are self-employed, therefore responsible for their own training, products, insurances and taxes.
Where do the bookings take place?
We have members that will visit you in most places eg. your home/a friend’s home/office/hotel before a night out. Alternatively, you may prefer to visit one of the members at their place of work instead.
Can I book in advance?
Yes, you will have access to a members schedule by visiting their profile to book an appointment. Available dates and times are shown in green on the calendar.
Can I book last minute?
Our BC members have a live diary system that they update regularly, so you may be able to book last minute if there is availability.
What is the cancellation policy?
If for any reason you need to cancel your appointment, unfortunately the deposit paid is non-refundable. You can cancel the appointment by logging into your customer account on our website.
What happens if the BC member has to cancel my appointment?
Very rarely due to illness or unforeseen circumstances our members may need to cancel a booking, if a member cancels your booking you will be notified by email or on some occasions by phone call or text. You are entitled to a refund of your deposit, this is the responsibility of the member, so the return of the deposit will be arranged between the member and yourself.
What if I want to make changes to my appointment ie. Date/time?
We strongly advise ensuring that you make your appointments at the correct date and time. If you need to make changes to your appointment this cannot always be guaranteed due to BC member availability, but please contact the member and request the change, if the member is unable to change your appointment then unfortunately you can lose your deposit (this is at the discretion of the member).
How do I pay?
When booking an appointment, you will normally be requested to pay a deposit percentage amount of the total treatment cost. Our members choose if and how much deposit is charged. This is payable by debit/credit card/paypal. This is a non-refundable deposit. The remaining cost of the treatment should be paid directly to the BC member at the time of your appointment, the payment methods that are accepted by the member delivering your treatment will be displayed on their profile.
Can I book multiple treatments at one time?
You may book multiple treatments on the same day, but these bookings must be made separately for each treatment.
I am having trouble using the site, can you help?
You can call us during office hours for assistance on 0203 927 6737, or use our online chat service if its available, alternatively you can contact us on email@example.com and we will do our best to assist you.
I am running late for my appointment, what should I do?
If you are running late please let your member know as soon as you can and try to give as much notice as possible. It is to the BC members discretion whether they can still attend your appointment if you are late, if they cannot keep the appointment at the later time then unfortunately you will forfeit your deposit.
There are no BC members available for my requested treatment/date
You could try changing the date to bring up more options. Or it may be that we do not currently cover your area, we take on more locations daily, so this may change in the future. Please sign up to our newsletter for regular updates including new location coverage, alternatively we welcome your feedback, so please let us know if we aren’t covering your area and we will take this into consideration as we expand.
What products are being used?
The products used by each BC member maybe listed on their member profile pages. Alternatively, you can send the member a message and ask any questions regarding the treatment or products used.
How do I know the information on the BC members profiles are true?
All BC members are self-employed and have agreed to be honest and truthful when completing their profile information. If you have any reason to believe that information stated on a members profile is untrue or incorrect please let us know as soon as possible by contacting us on firstname.lastname@example.org or by using our contact form, we take these matters very seriously. Any member found to be displaying untruthful or incorrect information will be removed from our site. You as a customer are welcome to request documents such as qualification certificates/I.D/insurance policies to be provided at your appointment, please add this request into the ‘additional information’ field on the booking form.
Can I tip?
Sure, you are welcome to tip a member when they attend your appointment. We do not expect you to leave a tip this is completely to your discretion.
Can I book on behalf of someone else?
No, if a friend/family member/colleague would like to book an appointment via The Beauty Click we would ask that they sign up as a customer.
What can I do if I’m not happy with the service provided by a member?
The Beauty click is an online platform that advertises the services of hair and beauty professionals. As our members are self-employed and no employed by us, they are responsible for the service they provide. Should you have any problems with a member, please in the first instance contact the member to try and rectify the problem. If it is a serious issue, we can try our best to mediate between your self and the member and we can also keep the complaint on file. You may also submit a review on the member of that other customers are aware of your experience. Continuous complaints of a member can result in the member being removed from our website.
Who can I contact if I have questions/complaints/feedback?
You can contact us by filling out our contact form, or emailing us on email@example.com or by using our online chat service. Our office hours are Mon-Thurs 9am – 5:30pm, Friday 9am – 4:30pm, Saturday 10:30am – 2:45pm and Sunday 10:30am – 1:45pm so any emails sent outside these hours may not be seen until the next working day.
Does The Beauty Click have an app?
Not right now, but we will in the future. Please sign up to our newsletter for regular updates
How do I sign up as a member?
Please visit our Become a BC member page to sign up as a member.
What’s the difference between a Silver Beauty Click Member and a Gold Beauty Click Member?
All beauty click members can list their information, treatments and prices on their own member profile page. All members have a bookings platform for customers to book appointments with them. If you are a Gold member you will also be eligible to receive wedding bookings. We have a dedicated weddings page and a team who work on behalf of our Gold members and customers needing hair, beauty and make-up treatments for their big day.
Can I add my own appointments that have been made outside of The Beauty Click?
Yes, you can add your own appointments into your calendar. If you are a bronze member you wont be charged commission to add these in. Your customer will receive a confirmation email to confirm the booking.
I’m having trouble using the site or creating my profile, can you help?
Sure, you can give us a call during office hours on 0203 927 6737, or use our webchat service, alternatively you can use the contact from or send us an email to firstname.lastname@example.org
Do I have to have more than one qualification to sign up?
No, as long as you have at least one qualification in one treatment subject you can join as a member offering that treatment service.
How much experience do I have to have to become a member?
At least 3 months in at least one treatment.
I don’t have any qualifications, but I want to get into the beauty/hair industry, can you help?
Yes, we have accredited training courses in different locations around the UK so we can help you to get qualified, please see our Beauty Click Academy page. You can train in individual treatments or we also have a bootcamp option, this is a three month fast track programme allowing you to train in several subjects and providing you with experience, equipment and help with marketing your business once you are qualified, please visit our Beauty Click Bootcamp page for further info.
How do I build my customer base?
The Beauty Click is an online bookings platform designed to support self employed hair and beauty professionals. You can have all of your appointments in one place and your current customers can access your availability and book an appointment with you anytime they want to, without you having to reply to messages or answer the phone.
Once your member profile is complete and approved, customers will be able to view your information when they search for members in your area. We cannot guarantee how many new customers you will gain from our site but whenever we have a new BC member, The Beauty Click will ensure that our advertising for bookings is included in your location. Please include as much information as you can on your profile as well as adding photos to your gallery, this can help with gaining new customers. If you would like us to look over your profile for you to see if there is anything we could recommend to make your profile stand out more, please give us a call on 0203 927 6737 or email email@example.com.
Do I have to be insured?
It is very important that you have the correct insurances for the treatments you carry out. Insurance and qualifications are your responsibility and you will have to confirm you have insurance and qualifications when creating your profile for customers to see. Anyone found to be listing untrue information on their profile can be removed from our website immediately, in serious circumstances customers may also wish to take action against you. Customers are entitled to request to see proof of your qualifications and insurance.
Am I employed by the Beauty Click?
No, all of our members are self-employed, therefore responsible for their own training, products, insurances and taxes.
What if I need to cancel a booking?
You may cancel a booking via your member account online, it is then your responsibility to re-arrange the appointment with the customer or return the deposit paid if an agreement on a new appointment cannot be made. To reduce cancellations on your side, please ensure you are keeping your diary up to date with any commitments or unavailability periods that are outside of The Beauty Click. When an appointment is booked with you via The Beauty Click, the time slot will be blocked out on your schedule, stopping any further bookings being made at that time. You are responsible for adding in any other time slots that you are unavailable for.
What if a customer cancels a booking?
If a customer cancels the booking, they will forfeit their deposit, this is to your discretion. You may re-arrange the appointment with the customer should you wish to.
Can I try the service out first?
Yes, if you sign up as a BC member you will have a 30 day free trial period. You may cancel before the 30 day period has ended with no charge.
We also have the bronze membership option which has no monthly charge at all, however you will be charged a 15% commission on any booking made through The Beauty Click site.
How do I cancel my member subscription?
You can cancel your Beauty Click membership at any time. Please contact us on 0203 927 6737 or email firstname.lastname@example.org. Once your membership has ended your member profile will be removed from the site and you will no longer be entitled to discounted training courses
How do I find out more information your training courses?
Please visit our Beauty Click Academy page.